TH-001 / Field notes
How multi-unit operations actually scale.
Scenario writing from live engagements — onboarding, operational readiness, and where automation belongs. No theory you can't ship.
restaurants
Onboarding that survives the 5th location
Why multi-unit operators lose consistency at scale — and the intake-to-readiness system that holds it.
↓ Multi-Location Onboarding Readiness Checklist
logistics
Readiness, not headcount: the signal operators actually need
Hiring fast hides the real question — is this person operationally deployable? A readiness scorecard reframes it.
↓ Operational Readiness Scorecard
cross industry
Where AI actually belongs in multi-unit operations
Not a chatbot. The repeatable seams — intake routing, escalation triggers, compliance drift — where automation compounds.
More scenarios as engagements surface them. Each piece carries a framework you can run against your own operation.